Customer Testimonials

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DealerRater Dec 2, 2021

Service person Rachael was efficient, personable, and and professional. Waiting time for services to vehicle was very good.

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Cars Dec 2, 2021

I requested to use an expired tire special deal & the service manager honored it so that I could get them at this dealership rather than go somewhere else.

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Cars Nov 13, 2021

Great staff and service. Purchased my vehicle in the spring of 2020. The sales and service experience were hassle free and pleasurable. Highly recommended dealership.

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DealerRater Oct 29, 2021

Could not have asked for a better experience! Kristin was was absolutely wonderful .Always ready to offer me options patiently.

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Cars Oct 27, 2021

Great customer service. Took care of me as a walk-in! Waiting area was clean and comfortable. I enjoyed hot tea while I waited. Jason was polite.

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DealerRater Oct 25, 2021

Fast efficient service work. Car was washed after service. Waiting room was comfortable, great coffee bar.

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Cars Oct 19, 2021

At West Herr they are friendly & helpful! I would recommend them to anyone’ Jason Cake the service advisor is friendly! My salesperson Patsy Esposito is also helpful! Both of these folks are great!

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Cars Oct 17, 2021

Great experience! While waiting for my vehicle to arrive my sales person Tera stayed in contact with me. Today her and Josh took delivery today with me in the most professional service.

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Cars Oct 16, 2021

Had a wonderful experience buying 2 Toyota’s. AnnMarie and Logan were outstanding they kept me updated from the day we ordered them till the day we arrived. The GM Ross Allen was fantastic as well. The ALL made the experience enjoyable by making the process quick and easy actually it was seamless from start to finish. We couldn’t be happier! THANK YOU WEST HERR TOYOTA OF WILLIAMSVILLE!

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DealerRater Oct 13, 2021

Fast, polite service. They washed the car at no extra charge, washed a mat at my request, and did not do one of the services I was expecting because they said I didn't need it. So, they are honest.

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DealerRater Oct 13, 2021

Robin Kress is always very helpful She keeps you informed about the status of your car

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Cars Sep 30, 2021

I have only good things to say about service at West Herr. From being greeted when entering the service area, to Jessie managing the service visit, to the efficient Blue team, everyone is so professional, so efficient, so friendly!

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Cars Sep 29, 2021

Excellent service, personable, knowledgeable, efficient service. Very happy. From start to delivery our expectations were met, questions answered. Very responsive, the sales team were always available.

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Cars Sep 24, 2021

Pat Esposito is a true asset to your organization; happy, personable, dedicated to making the customer the center of her attention! Her effervescence is truly genuine.

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DealerRater Sep 4, 2021

This was my first time being at this location for my car maintenance. Jessie was very helpful & very informative. An issue with my car came up & we got it resolved. Glad to have warranty. Thank You West Herr Team for all you do!!!!

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DealerRater Aug 26, 2021

Service, the value of my car and talking with Jeff about getting a new car was excellent.

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Cars Aug 26, 2021

Tom Bull is the man! If you need a car, he should be your go to guy. Him and his team are fabulous!!! They were very helpful, attentive and friendly

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Cars Aug 25, 2021

Eric our sales person was awesome he was extremely polite professional and not pushy he made the car buying experience Pleasant and very easy. There was no haggling or back-and-forth stuff The car was beautiful I bought a 2018 Kia optima

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DealerRater Aug 22, 2021

Patricia Esposito was excellent very professional knowledgeable and I would recommend her and the dealership without reservation. Gerald Gentile

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Cars Aug 20, 2021

West Herr Toyota continues to amaze me. Never tries to oversell you anything you might not currently need. Thanks again to Robin and her crew.

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Cars Aug 17, 2021

Adi was very helpful and concise, I needed a new car in a short period of time and was able to drive away with a vehicle quickly.

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DealerRater Aug 6, 2021

Tom Bull made everything incredibly easy for me. I got a great deal on a brand new 2021 Corolla LE in my first choice color! All the new gadgets and connections to my iPhone were made for me and I drove off the lot yesterday. Love my new car. Love the deal. And I’m very happy with process.

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Cars Aug 5, 2021

Tom C and the Red crew are the best service team available!! Would definitely remember West Herr Toyota and Tom’s service team. We buy all out new vehicles from this dealer and always use their service team.

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DealerRater Jul 30, 2021

Excellent ,fast service,friendly staff,clean car to drive home. Waiting area was clean,social distancing was in place,friendly clerk who took payment for service on my car.

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DealerRater Jul 29, 2021

Easy to schedule appt. online. Email reminders. Staff professional and friendly. Explained repairs needed and why. Shuttle available. Clean bathrooms and waiting area with internet available.

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DealerRater Jul 23, 2021

Thank you for the quick service and friendly faces. Glad to be part of this Toyota family! Always helpful and kind! Have a great day!

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DealerRater Jul 10, 2021

West Herr Completed job efficiently and successfully. Surprised us by actually washing the car and it looked great at Pickup. Receptionist was also very friendly. Amanda was excellent in Communicating the process from beginning to start including all of my insurance concerns which were completed seamlessly.

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DealerRater Jul 9, 2021

I love the dealership the service is awesome I wouldn’t get my vehicles from any other place I’ve got four vehicles from them already this one I’m keeping for a long time thank you to Eric Hartman he’s an awesome salesman

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DealerRater Jul 8, 2021

The dealership was kind, courteous. I made my appt with Adam who repaired a scrape on the driver side rear. It looked like it had never had to be repaired. It looked brand new. He also had the vehicle ready sooner than expected. 5 star service. Everyone from the receptionist to the mechanics was ever so pleasant and polite. I thank you for my beautiful shiny black Chevy Exquinox 2018 look spectacular.I will use this dealer again and refer others. Again thanks a bunch Adam and his team.💯👌👏

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DealerRater Jul 5, 2021

West Herr Toyota of Williamsville provides great service. I own a 2006 Highlander and they keep it in tip top running order! Anytime I’ve had an issue they resolve it quickly.

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DealerRater Jul 2, 2021

I found the people to friendly, courteous, and well organized. A pleasant experience.

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DealerRater Jun 25, 2021

I like to deal with them! Patsy our salesperson always gives us great service! Would recommend her & West Herr to anyone!

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DealerRater Jun 24, 2021

Jessie and the entire staff at West Herr are the best.

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Cars Jun 16, 2021

Worked with Erik to find the car that we wanted. He went above and beyond to help us to find one. Once found, all paperwork was handled before making the long, 8 hour trip to the dealership. Everything was spelled out in writing before arriving and was exactly as written once arriving! The paperwork process was well laid out and the entire staff was great, especially Erik and Jared! Can't rave enough about how well this dealership did especially considering the current state of automotive right now! It's refreshing to have a dealer that does exactly what they say ...

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Cars May 25, 2021

Jessie Pawlak and the Blue Team always provides friendly, fast, efficient, professional service. I can count on my vehicle being ready on time and receiving expert attention. Jessie always listens to what I need to have done, provides options and answers all my questions.

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Cars May 24, 2021

Great job by Adam. Completely satisfied. He added hash stripes to my corvette. Looks as though it was not an add on but rather a factory original.

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DealerRater Apr 30, 2021

I had a very nice friendly experience with Zack at west Herr collision! Everything was done to my expectations!!! I would definitely recommend west Herr collision!

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Cars Apr 29, 2021

Every single associate was incredibly kind and helpful, I felt so comfortable in the dealership. I haven’t been treated with this level of customer service in a very long time!

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Cars Apr 23, 2021

I walked into West Hertel Toyota and asked to speak to a sales person. I was directed to Matt D. He was very concerned to make sure all questions were well answered. I feel he went above and beyond to help me. Mike got involved and he was very informative. . When I walked in I said I wanted to buy a 2017 Prius or newer and in the end I brought a brand new Prius prime XLE! I had asked Matt to explain a little bit more about the warrantee to me. I was then shuffled off with Derek. Derek started ...

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DealerRater Apr 12, 2021

Williamsville West Herr Toyota Service Department is always a solid experience (2012 Sienna, 2018 Highlander). Over the years they have proven to be knowledgeable, high-quality, kind, accommodating, trustworthy, efficient, and competitively priced. I have never had a negative experience and they generally perform beyond my expectations. In large part, the service is experience is why I will continue to buy my vehicles at Williamsville West Herr Toyota.

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Cars Apr 6, 2021

Tom and the service advisor team have always been helpful and friendly. Consistent, professional service. They have been essential in helping to keep my 4runner in good condition.

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DealerRater Apr 2, 2021

I use West Herr simply because I trust their honest appraisal of what my auto requires done and the work done to maintain it. The service writer (person checking me in) is a pleasure to work with.

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DealerRater Apr 1, 2021

Jeff haas was great. Everything was thourghly explained. Looking forward to many years with my new Toyota. Jeff is very open and friendly. Paper work went fast.

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Cars Apr 1, 2021

Great buying experience, from the moment we walked into the dealership until the transaction was finalized it was great . Salesman George was courteous and knowledgeable. We will return

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Cars Mar 31, 2021

I had a flat tire that needed to be replaced and west herr was extremely helpful in getting me a new tire within a few hours.

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DealerRater Mar 30, 2021

I liked Pat, not pushy. And I usually dont like woman car salesmen. Was pleased with my deal. I have had good experiences with west herr

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Cars Mar 30, 2021

What a great team thank you all for making our leasing process pain less looking forward to doing more business with West Hurr in the future thanks again

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DealerRater Mar 30, 2021

Great place to buy a car, the whole dealership is run very well, a very good experience buying a new car from would tell anyone to go there

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Cars Mar 30, 2021

Tom and the red service team do a great job of scheduling and executing service for any routine or non routine service. We have just purchased our 4th Toyota and of course requested Tom and his team!!

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DealerRater Mar 29, 2021

West Herr, especially Tom Bull, did a wonderful job in the sales transaction and going over the features of my new 2021 Rav. As always, I was very happy and satisfied with the entire experience

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Cars Mar 25, 2021

West Herr Toyota and Mike Uschold in particular are a pleasure to work with!! And provide an excellent service!! We would recommend them to anyone!! We have purchased 4 vehicles from Mike!!

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DealerRater Mar 23, 2021

We dealt with Terra, extremely easy to deal with, transparent deal, no pressure. Very knowledgeable and helpful, friendly! Would go to Terra again for another car.

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Cars Mar 21, 2021

Excellent and smooth purchase. Went from a 2018 Prius prime to a 2021. Loved the car so much, even got same color. Mike Uschell-sales- made it a joy in no time at all. All questions answered. Of course 6100 in rebates is very helpful 😀

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Cars Mar 18, 2021

As usual Pat took great care with me in leasing my Corolla. I have leased many cars from West Herr always have good service. Thank you again Pat Your the best.

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DealerRater Mar 11, 2021

This was our 2nd car purchased from George at West Herr. He is a pleasure to deal with from beginning to end. We knew exactly what we wanted, he had the car ready when I arrived. We have a 7 month old at home my wife was not looking forward to going to a dealership. I picked up the car, took it home so she could check it out... we were able to work out a deal and picked up the car the next day. We really appreciate the accommodations made by MJ, George and West Herr. We are happy customers ...

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Cars Mar 5, 2021

Mike Uschold was very helpful. He quickly located a Tacoma with the specs I wanted and guided me through the buying process. He was very pleasant, easy to work with, and goes the extra mile to make sure everything went smoothly. If not for him, I would still be looking for a truck instead of driving one.

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Cars Feb 28, 2021

Patsy Esposito helped my daughter find a used car that would fit into her budget. Patsy was not pushy and a pleasure to work with. Patsy has helped me in the past and always made us feel great when we left with a new or used car.

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Cars Feb 27, 2021

Patsy Esposito is the best! She had always gone above and beyond for us! And never disappoints getting us the vehicles we want and can afford. This will be our 6th vehicle leased with West Herr. Patsy is the best asset to WH, won’t deal with any one else! She’s the bomb! Thanks Patsy!

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Cars Feb 17, 2021

I have bought several vehicles from Patsy and she knows her stuff. Very easy to work with and very knowledgeable. Would definitely recommend Patsy and West Herr for all your automotive needs.

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Cars Feb 14, 2021

Mike Ushold is by far the best!! He makes the entire process so easy!! We wouldn’t go anywhere else or to anyone else! Highly recommend him hands done!! 10/10

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Cars Feb 10, 2021

I contacted West Herr Toyota because of a car that they had I had found online. The salesman, Erik, was very easy to work with. He sent me some comparable cars to look at, and even arranged for some of the cars from other West Herr locations as far as Rochester to be transferred to the Toyota dealership so I can test drive them. The process was as expected and a thank you to the manager Joe and finance specialist Drew for getting me a fair price and a great rate. 10/10 would recommend anyone to stop in if you're ...

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Cars Jan 26, 2021

Great Dealership and Pat Esposito was a great salesperson as always. My 4 purchase from Patsy. She makes everything easy!! Dealership goes the extra mile to give you the best deal!!

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Cars Jan 22, 2021

Friendly, fair and efficient! Spent time helping us make an informed decision. Many vehicles to choose from. Very easy and speedy process. Quick delivery. Contagious Smile!!!

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Cars Jan 20, 2021

Purchased a 2021 Toyota 4 Runner to replace a 10 year old vehicle. I cannot MORE HIGHLY recommend my salesman, George Cannon. He was direct, open and honest about the process from start to finish. While the order was coming together, he took the time to reach out to make sure I knew where I stood in the process. Would recommend him to anyone looking for a new or used Toyota.

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Cars Jan 20, 2021

Great experience. Bought from out of state. Team was hugely accommodating, friendly and open. Mike, my sales guy, even picked me up from the airport. This is a first class crew.

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Cars Jan 5, 2021

We purchased a Highlander at West Herr. After a stop at another dealership we were impressed with the honest open negotiating. Shawn was very knowledgeable and competent.

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DealerRater Dec 24, 2020

George went out of his way to find us trucks to look at and get them to the dealership so we only had to come one time. He was safe healthwise. He was very very helpful, very attentive, and very very knowledgeable. He was a very nice man. It was quick in and out...24 hours and we were done with a great deal on a great truck!

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Cars Dec 20, 2020

I was able to come in, test drive, and purchase my vehicle the same day! It only took about 2 hours for the entire process! I would highly recommend going to west herr williamsville if you’re interested in getting into a new vehicle!

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Cars Dec 10, 2020

Mike was super helpful and he made the process seem much easier. I’m very happy with how everything turned out and I look forward to working with Toyota for future car purchases.

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Cars Nov 22, 2020

Pat was great, as were all of the people who spoke with us! The 2 used cars we bought were spotless and they even opened the windows ahead of our arrival so we would feel comfortable test driving them. Pat had all of the paperwork ready for our arrival as well. We were able to sign everything in a modified outdoor area for safety. They gave us the information we needed without pushing us to buy anything we did not want or need. We were super happy with our entire experience with West Herr!

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Cars Nov 22, 2020

We have purchased several cars from George and West Herr over the years and have never been disappointed, and our most recent experience was no different. George is always knowledgeable, honest and upfront, explains things clearly and has never tried to steer us to anything other than what we were looking for. It was a very easy, pleasant and professional experience. I highly recommend him and West Herr for your automobile needs.

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Cars Nov 17, 2020

Fast, friendly and efficient service! Wouldn’t go anywhere else! The dealership is clean and Joe Furlong was easy to work with! Very happy with my experience

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Cars Nov 11, 2020

Pattie is the best person in all of WNY to buy a vehicle from!! She makes the entire process smooth and easy. She listens to what the customer wants and ALWAYAS makes it happen! I have bought 3 vehicles ftom her and my parents have bought 2 from her. My parents and I are her customers for life!! Thanks Patti!

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Cars Oct 29, 2020

The buying experience with Mike Ushold is always top notch! He communicates often during the process and I never feel like I don’t know what’s going on. He also takes the time to explain any questions that I may have in detail until I’m satisfied. I have bought multiple cars from him and will continue to buy from him. If you are looking for a great car buying experience Mike is your guy!

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Cars Oct 10, 2020

I went just looking to see what options I had and left with a new car the same day. They where quick and I didn’t leave a car shop with a headache. Very great service with great people!

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Cars Oct 2, 2020

I’ve been car shopping for a while now to numerous of car dealerships, but once I went to west herr Toyota, it was my last car dealership that I will go to. Excellent customer service and the experience throughout was great! They are willing to work with all of your concerns and help you get your ideal car. I didn’t feel like I was rushed or pressure into getting a car at all, which was nice. Every concerns I had, they offered a solution to those problems. I couldn’t asked for a better place to purchase my ...

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Cars Sep 28, 2020

I have purchased four cars from Noah Thies! I followed him from Northtown. He demonstrates knowledge, integrity and respect. Whenever I have the opportunity, I suggest his name to family and friends. He is also a good teacher...when explaining the newest technology on the newest models. Thank you!

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Cars Sep 14, 2020

Mike Uschold was awesome!!!! I can’t say enough about what a great experience it was working with him. Genuine, informative, welcoming, kind man. He is so organized and knows his stuff!!! I would send anyone looking for a car, his way!

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Cars Aug 19, 2020

We bought a 2020 Rav4. We worked with Mike U. He was great and helped us find just what we needed for our family. We leased our previous car from here, working with Mike, and had a really great experience we decided to go back! He was very helpful and really listened to what we were looking for (even though it changed several times). Overall awesome experience.

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Cars Aug 1, 2020

I love westherr!! I have been buying cars there for over 19 years... jake loesher and Mike Wilkinson are the best hands down!! They found the exact Toyota Highlander my wife wanted.

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DealerRater Jul 31, 2020

After researching, I ended up on the phone with Josh Iannarelli, a sales & leasing professional at West Herr Toyota of Williamsville. I was on my way to the dealership from Fredonia (an hour drive) to look at a 2014 Jeep Patriot. I knew what I wanted and I knew what I should/would pay for it. Josh got right down to business with me, letting me be in the lead, mostly only speaking when I inquired. He was honest, pleasant, and no extra xxxxxxxx. We negotiated, looked into my credit (excellent) and agreed on the deal that I wanted. At ...

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Cars Jul 11, 2020

Wonderful experience buying a car here! Patricia was so friendly and made the process very stress free. Got to bring the car home same day!

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Cars Jul 2, 2020

No pressure here. Salesman listened to what we wanted , showed us the SUVs matching our criteria ,answered our questions and let us decide.. We had a great experience and good follow through. The salesman even set up my phone for me!

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Cars Jun 20, 2020

Leasing process was easy and efficient. Options and pricing scenarios were quickly presented with no obvious attempts to upsell. But Toyota still needs to rethink there support for federal government actions to weaken GHG/CAFE standards -Otherwise I might go with a Honda next time!

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Cars May 25, 2020

It was less stressful to lease my new car on line with Mr Furlong. It was an easy, safe process. I hope I will be able to continue to use this method in the future. I would highly recommend West Herr Toyota in Williamsville, New York.

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Cars May 21, 2020

It was a Very easy buying process in this Covid environment. Highly recommend buying a car from this dealership. Adi was a pleasure to work with.

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Cars May 10, 2020

Very helpful, smoothest car purchase ive ever done by far. Joe and his associates made this a very easy decision. We will be sure to stay with the west Herr fam on our next car purchase.

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Cars Mar 21, 2020

Tom bull and his assistants are the best in the business. I would highly recommend them to anyone that is looking to purchase a vehicle. They always go above and beyond.

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Cars Mar 12, 2020

I was over mileage on my lease and Tom Bull, along with Becky Black, were able to help me get out of the lease and into an awesome car! A across the board... customer service and delivery process were top notch!

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Cars Mar 12, 2020

Joe K (Honda Williamsville) was a great person to deal with. I was shopping different makes within West Herr. Joe K and the team gave me the best deal. Buying process is long, but if you want the best deal you have to go through it. They offered amenities during the process. They were very professional, respectful, and kind. I would highly recommend them.

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Cars Mar 9, 2020

Great experience. The sales staff goes out of their way to make sure that you are happy with your purchase. Even though it's used, the car looks brand new!!, thanks to everyone working hard to make the car look and feel beautiful. This is the third car we have purchased here, and have always been very satisfied.

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Cars Mar 8, 2020

Had to get out of my lease as I was over the mileage, but still had 8 months on the lease. Patsy Esposito, made it work for me. Got into a 2020 RAV4 LXE, she always goes the extra mile for her customer. Would never lease from anyone else! She is the best. Thanks Pat!

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Cars Mar 3, 2020

My experience with West Herr was very positive, and in particular Terra was very helpful. I had very specific requests for what I wanted, and she was able to find a vehicle that met all requirements. She was very responsive and kept me updated throughout the buying process.

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Cars Mar 1, 2020

Was shopping for a new car and was recommended to George Cannon at West Herr Toyota by a friend. Incredibly friendly, helpful, and patient with a first time buyer he was able to work with someone from another location together to find exactly what I wanted! He is willing to spend as much time with you as you need, make sure everything is covered and you understand anything you have a question about.

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Cars Feb 28, 2020

Terra Harter the sales and leasing professional was so helpful. She did above and beyond to make it happened at the same day and scheduled appointment for next visit.

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Cars Feb 27, 2020

I would recommend Westherr and patsy to my friends. She is very friendly, efficient and straight forward with no bs. Best sales experience every!! **highly recommend** Outstanding job, thank you!

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DealerRater Feb 5, 2020

I don’t like the whole car buying process, and have spent several months researching the best deal in the area. That all changed when dealing with the folks at West Herr Toyota...in particular Adi Barak, Luke Stewart, and Mike Mikulski!!! They gave me the best deal in the western New York area by far, put my worries at ease, and made the whole car buying process fast and painless in the purchase of a brand new 2020 Toyota Tundra. Everyone was extremely courteous and helpful from the nice lady who greets you at the front desk, all the way ...

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Cars Jan 29, 2020

Nice experience. Mike is so pleasant and helpful. I am a repeat customer and will no doubt be back again when I want another car.

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Cars Jan 26, 2020

The Williamsville Toyota Dealership is a very nice place to buy a car. The showroom is filled with new models to browse. The waiting area for customers is pleasant and the chairs are comfortable. They have fresh coffee available as well as a water dispenser that will also dispense flavored soda water. If you need a ride a shuttle is also available for customers. I just want to say Thank you Mike Uschold and the team at West Herr Toyota Williamsville. I just replaced a really old car. Mike made the process and paperwork of buying a car easy and ...

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DealerRater Jan 26, 2020

I just want to say Thank you Mike Uschold and the team at West Herr Toyota Williamsville. I just replaced a really old car. Mike made the process and paperwork of buying a car easy and seamless. Thank you for your professional and friendly personality. It is always a pleasure to deal with you. You are knowledgeable and have answers for all of my questions. I would recommend Mike to help anyone who is looking to buy a new or used vehicle. Thanks again

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