Came in for my routine general maintenance on my vehicle. Tom Kashuba took good care of me. He provided excellent customer service & went above and beyond for me.

I’ve been to 2 prior dealers who left my vehicle a greasy mess. Today my vehicle was spotless. It’s nice to have found a dealer who respects my vehicle and took care to return it to me in the same condition that it came in. I believe that I have found my dealer. Thank you.

Perfect scheduling, had inspection, oil changed and recall on cameras, very pleasant customer service and top notch

Excellent experience Shawn and the team were super amazing. They found us a car same day, in the budget that we have. The financial team super amazing. They found us the exact match.

I have worked with George Cannon on the purchase of 3 different 4 Runners since 2018. During the end of the COVID crisis, he reached out to me because resale values for my car were high. He looks out for his customers. George is an easy person to talk with and keeps all things open and honest. I have built a good friendship with him over the last few years. I knew I wasn’t being swindled and that I was getting a good deal. When it came time for finance with the purchase of my most recent 4 Runner, I worked with Scott Flick. Scott went over all options in detail with me and gave me his honest opinion on the necessity of the options for my specific purchase and habits. I purchased some of the options that I needed and ignored the ones I did not. I was never pressured to buy all options. The whole experience with my most recent and past purchases have made me feel welcomed, good about buying the vehicles, and that I made the right choice in vehicle. I have never regretted buying them. Mr. James McCollough, the general manager, came over and introduced himself to me because he was thanking me for my continued loyalty to West Herr Toyota and George. Thank you all for an enjoyable buying experience!

My sales rep, Jeff Haas, was excellent. He explained various car features and provided options that suited my needs. I wasnt sure which Toyota model to choose and he guided me thru the choices. He pointed out features that mattered to me.

We took possession of our 2024 RAV4 XLE yesterday. Previous to ordering the car I looked at these reviews and saw the many GREAT reviews mentioning Ari, so that is who I chose to deal with. The reviews were spot-on! He was wonderful to deal with. He answered texts, calls, and emails right away. He called me from his home after hours and even on a Sunday! If you want a pleasant car buying experience, Ari’s your man! Fahad was just fantastic in showing us all the features and buttons and set up the Apple Car Play for us. My Wife and I both felt much better about using the car’s different features.

My sales man George was fantastic, great no hassle experience. Dealer was excellent, I had a few concerns but they were dealt with quickly and professionally and to my total satisfaction!

Ari was a pleasure to work with when buying my car. Not only was he very patient and understanding throughout the entire process, but also extremely knowledgeable. He prioritized my satisfaction with the vehicle I chose and went above and beyond to ensure I was walking out of the dealership happy. I would definitely recommend him to anyone as he was extremely personable and professional.

Ari was great to work with and helped me through the entire process from getting the car I wanted to his dealership to finalizing the purchase of my vehicle. I would for sure recommend him to anyone looking to get a new car because he was so patient, understanding, and knowledgeable.

Tom is fantastic. He is helpful, a good listener and very professional. He took care of the problem in our Rav 4 very well .

Excellent experience! Leased a car , all the staff from Adi , Ari , Scott to Fahad were very knowledgeable and very helpful . We are return customers and will continue to return to West Herr Toyota for future leases and car maintenance visits! Thank you for all the help!

Professional and responsive staff. Frequent updates and communication. I was very pleased with my collision claim handling, and the excellent end result!

Robin who was the service representative was very friendly and helpful in getting my vehicle scheduled and repaired

I’m 100% satisfied with Everyone at West Herr Toyota of Williamsville NY! Josh-Great Sales! Doug-Great Service! Shopping for my truck so quick, and easy! The Sales, and Service Department Staff, are professional, and very polite, and personable! Even the Service Department Manager was excellent! I will buy my next vehicle there, and refer all my Family, and Friends!

Everyone we dealt with on the staff was pleasant, knowledgeable and very helpful. They made you feel that you were very important.

Robin , Toyota car advisor is the best. She is very kind and polite. She is very knowledgeable regarding my car maintenance. West her Toyota is lucky to have her as one of your advisors

Fantastic service department. Friendly quick service every time. I have been going there for years. I will not deal with any other dealership. They the total package no need to go anywhere else. Sales and service is Top Notch Period !!!

fantastic service dept! scheduled me in the same or following day twice after unexpected issues, and got me on my way. thanks!

Adi and Ari Barak were excellent salespeople at West Herr, Williamsville. They made an intimidating process smooth and uncomplicated 🫠 my husband and I greatly appreciated their care and concern. We drove away in our new Camry with smiles and confidence.

Very easy to schedule appointment and the service personnel were terrific. They answered all of my questions thoroughly

They were fantastic attentive to my needs. Thank you so much for all that you guys did. I would recommend them to anyone.

So I have been enjoying, REALLY ENJOYING, my new Taco for the past 75 days. It is the first new vehicle I have ever owned. Everyone knows that the current market has its challenges. But I can honestly say that from first contact up through vehicle delivery every promise made was a promise kept. They were honest, transparent, and very patient. In fact, they accommodated my desired delivery date due to a work scheduling issue - and I knew it would have worked out better for WH if the delivery would have been a day or two earlier. But it was all done cheerfully. Special thanks to JJ - my salesperson - who worked this deal "from across the street" (She is not on the Toyota side). I was exhausted from a rough deadline schedule when the truck arrived. I think she was more excited about the delivery than I was! Her enthusiasm made the day. Hat tip to all at WH.

It was Outstanding service from very nice people, fully recommend to all my family and friends

West Herr Toyota is a great place to buy a car. All staff involved in our buying a new vehicle were very professional and polite. Great work environment and special thanks to Hasan! He is a natural dealing with the public! Thank you Hasan! Mike and Victoria Flanders